We want the full report to be worth what you paid for it. If it isn't, we'll refund you — no questions asked.
If you're not satisfied with your full report, you're entitled to a full refund of your $9.99 (romantic) or $6.99 (friendship) purchase. You don't need to explain why, and you don't need to have found a bug or error — "I just didn't find it valuable" is a good enough reason.
Email support@harmonicmatch.app from the same email address used at checkout (or any email you can be reached at, with the pairing's names and approximate purchase date), and let us know you'd like a refund. We aim to process refund requests within a few business days.
Refunds are returned to the original payment method through Stripe. Once we issue the refund, it can take 5–10 business days to appear on your statement, depending on your bank — that timing is outside our control.
A refund does not retroactively restrict the free teaser or the scores you already saw — those were free to begin with. If you've used the "Share your result" feature, a refund does not remove any card you've already downloaded or shared.
Because a single purchase unlocks the report for both people in a pairing, a refund on that purchase re-locks the full report for both people — the free teaser and scores remain visible to both.